Terms & Conditions
Last updated: 7 October 2026
Welcome to Gifts Unseen Trade.
These Terms & Conditions apply to business customers using the Gifts Unseen Trade website, applying for or operating a trade account, requesting quotations, and purchasing products or services from us.
By applying for a trade account, placing an order or otherwise purchasing from Gifts Unseen Trade, you agree to these Terms & Conditions.
1. About Gifts Unseen Trade
Gifts Unseen Trade is the business-to-business division of Gifts Unseen, supplying personalised, branded and bespoke products to businesses and organisations.
Gifts Unseen Trade
29 George Street
Broughton
DN20 0LB
United Kingdom
Email: sales@giftsunseen.com
2. Business Customers Only
Gifts Unseen Trade is intended for business-to-business (B2B) transactions.
By applying for a trade account or placing an order through Gifts Unseen Trade, you confirm that you are acting wholly or mainly for purposes relating to your trade, business, craft or profession and not as an individual consumer.
Our retail Gifts Unseen business operates separately for customers purchasing products for personal use.
3. Trade Account Applications
Access to Gifts Unseen Trade is subject to approval.
Submitting an application does not guarantee that a trade account will be opened.
We may request additional information about your business before approving an account.
We reserve the right to approve, decline, suspend or close a trade account at our reasonable discretion.
You are responsible for ensuring that information provided during your application remains accurate and up to date.
4. Your Individual Trade Pricing
At Gifts Unseen Trade, we don’t operate a one-size-fits-all pricing structure.
Every business is different, so its pricing can be different too.
Your pricing may depend upon:
Products selected • Quantities • Standard or bespoke designs • Personalisation requirements • Branding • Order frequency • Production requirements • Other agreed specifications
Once your trade account has been approved and we’ve established which products you’d like us to supply, we can make your agreed pricing available for those products.
Prices displayed when logged into your account may therefore be specific to your business.
Pricing offered to another Gifts Unseen Trade customer does not automatically apply to your account.
5. Changes to Trade Pricing
We may review or change trade pricing from time to time due to changes in material costs, supplier pricing, production costs, delivery costs, quantities, specifications or other commercial factors.
Where practical, we’ll aim to communicate significant changes affecting an established supply arrangement.
Unless otherwise agreed in writing, the applicable price will be the price confirmed or displayed for your account when your order is accepted.
6. Products Made Specifically for Your Business
A key feature of Gifts Unseen Trade is that products may be produced specifically for individual businesses.
This can include:
Business branding • Logos • Bespoke designs • Customer names • Addresses • Dates • Messages • Individual artwork • Other personalisation
Products may also be produced according to specifications, designs or arrangements created specifically for your trade account.
As a result, products created for your business may have little or no resale value to Gifts Unseen Trade.
This is important when considering cancellations, returns and changes after production has begun.
7. Orders
When you submit an order, you are offering to purchase the products in accordance with these Terms & Conditions.
An automated order acknowledgement does not necessarily mean that we’ve accepted your order.
We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or website error
- We cannot reasonably fulfil the requested personalisation
- Payment cannot be authorised
- Account information requires verification
- The order breaches these Terms & Conditions
- Supplied artwork or content cannot reasonably be used
If payment has already been taken for an order we cannot accept, we’ll arrange an appropriate refund.
8. Personalisation Details
You are responsible for ensuring that all personalisation information submitted to us is correct.
This includes:
Names • Addresses • Dates • Messages • Spellings • Numbers • Logos • Artwork • Colours • Design instructions
Please check everything carefully before submitting an order.
If we manufacture an item correctly according to information supplied or approved by you, we are not normally responsible for errors contained within that information.
9. Artwork & Design Approval
For certain products, we may provide artwork, layouts or proofs for approval before production.
Where approval is requested, production may not begin until approval has been received.
Once you approve artwork or a design, you are confirming that you are satisfied with its content, spelling, layout and personalisation.
Changes requested after approval may incur additional charges and may not be possible once production has started.
10. Customer-Supplied Logos & Artwork
Where you provide a logo, image, design, trademark, wording or other material for us to reproduce, you confirm that you have the necessary permission or rights to use that material and to authorise us to reproduce it for your order.
You must not knowingly ask us to reproduce material that infringes another person’s intellectual property or other legal rights.
We reserve the right to refuse artwork or content that we reasonably believe may infringe third-party rights, be unlawful or otherwise be inappropriate for production.
11. Our Designs & Intellectual Property
Unless otherwise agreed in writing, designs, layouts,